Account help
Delete your DrifterIQ account
You can delete your account yourself, any time: in the DrifterIQ app for iPhone or Android, or on the web at app.drifteriq.com. DrifterIQ is made by Artemis Technology Solutions LLC.
Delete it yourself
Owners and admins
You have Settings in the app.- Sign in to the DrifterIQ app, or to app.drifteriq.com in a browser.
- Tap your initials at the top right, then Settings.
- Scroll to the end. Under Your account, tap Delete my account.
- Read what will happen, then sign in once more to confirm: your password, or Continue with Google, Apple or Microsoft.
Team members
Your app has no Settings.- Sign in to the DrifterIQ app, or to app.drifteriq.com in a browser.
- Tap your initials at the top right.
- Tap Delete my account, under Sign out.
- Read what will happen, then sign in once more to confirm.
Plan ended? You don’t have to pay to leave. The screen that asks you to pick a plan has Delete my account under Sign out.
Can’t sign in?
Email support@drifteriq.com from the address on your account and ask us to delete it. We reply within 7 days, check that the request is yours, and delete the account the same way. Team members can also ask their business owner to remove their login.
Email support@drifteriq.comWhat happens next
If you own the business
- Today
The business closes for everyone.
- Your DrifterIQ plan stops. There’s no refund for the rest of the month.
- Upcoming visits are canceled, and your clients get an email about it unless you switch that off.
- Your team’s logins close, and your booking site stops taking bookings.
- New card payments stop. Money already on its way to your bank still arrives.
- Until day 30
Sign in and tap Restore my business to bring it all back. Canceled visits stay canceled.
- Day 30
Everything is erased, and we email you that it’s done.
- Day 120
Payment records are erased, once the time for refunds and card disputes has passed.
If you’re on a team
- Today
Your access ends. Your upcoming visits move to the business owner.
- Until day 30
The owner can restore your login.
- Day 30
Your login and profile are erased, and we email you.
What we erase, and what we keep
Erased on day 30, if you own the business
- Every login in the business, yours included
- Clients, with their contact details, addresses and notes
- Visits, services, prices and settings
- Your booking site and its web address
- Pictures and files you added
- Your clients’ saved cards
Erased on day 30, if you’re on a team
- Your login and profile
- Your team card on the booking site, with its photo and portfolio pictures
- Your invitation and the times you blocked out
Kept, and for how long
- Payment records, for refunds and card disputes. 120 days after closing
- Copies in our encrypted backups, until they roll over. 14 weeks after day 30
- A team member’s past visits and the problem reports they sent stay with the business, as its records.
- Your clients’ own sign-ins, if they made one to book online. Only their link to your business is erased.
- Texts and emails already delivered, and the payment records Stripe, our payment processor, must keep by law.
Changed your mind?
Owners: sign in before day 30 and tap Restore my business. The business, its booking site and your team’s logins come back; on a paid plan you pick your plan again. Team members: ask your business owner to restore your login before day 30.
Booked with a business on DrifterIQ?
Booked a visit with a business that uses DrifterIQ? Your details belong to that business. Ask them, or email support@drifteriq.com and we’ll help.
Questions
Email support@drifteriq.com. Our Privacy Policy explains what we collect and why.
Updated October 19, 2026