Privacy Policy

Last updated: October 23, 2026

DrifterIQ, a product of Artemis Technology Solutions LLC ("we," "us"), provides scheduling, routing, booking, and communication software used by independent mobile service providers ("Providers"), such as barbers, groomers, and detailers, to serve their customers ("Clients"). Providers use DrifterIQ on the web at app.drifteriq.com and in the DrifterIQ mobile apps for iPhone and Android, and Clients use it through the booking pages Providers share. This policy explains how we collect and use personal information, including mobile phone numbers used for text messaging. It covers the web app, the mobile apps, the booking pages and this website.

Who this policy is about

• Providers — the businesses that use DrifterIQ, and the owners and team members who sign in to their account.
• Clients — the people who book an appointment with a Provider, online or by phone.

Information Providers give us

• Account details — your name, email address, business name and business details, and the mobile number you add for text alerts.
• Sign-in with Google, Microsoft or Apple — if you sign in through one of them, we receive the name and email address that service shares with us. Apple can share a private relay address instead of your own; Apple forwards the email we send there to you.
• Your business records — the appointments, clients, services, prices and notes you enter.
• Pictures and videos — pictures you add to your services or products, and pictures and videos you add to your booking site.
• Bug and error reports — what you type into a bug report and any screenshot you attach. A report also carries the page you were on, your device and browser type, your language setting and recent error messages. When the app runs into an error, it can send us those technical details on its own, so we can fix it.
• Payments — when a Provider sets up payments, or a Client pays by card, Stripe collects the identity, bank and card details directly. We keep only what Stripe sends back, such as payout status and the last digits of a card. We never store full card or bank account numbers.

Information Clients give us

• Booking information — name, email address, mobile phone number, and service address, provided when you book an appointment with a Provider through a DrifterIQ-powered booking page or by phone.
• Communication preferences — your opt-in choices for appointment text messages and for promotional offers, including when and how consent was given.
• Website inquiries — information you submit through the contact form on this site.
• Rewards — when a business runs a rewards program, we keep your visits and spending with that business, the rewards you earned and used, and their expiry dates, for that business only.
• Ratings — when you rate a visit on your receipt, we keep the stars, your comment and the date, tied to the visit, and share them with the business you rated. If you post a review on Google through the link we show, that review is Google's.
• Referrals and receipts — when a business signs up with another business's referral link, we record which business referred which, so both get their credit. Your receipt lives at a private address only you and the business know.

If you pay by card, Stripe collects your card details directly (see Payments above).

Booking sites

Businesses that use DrifterIQ can publish a booking site at book.drifteriq.com. When you visit one, we record anonymous visit statistics for that business: the pages you view, your device type (phone, tablet or computer), how far you get in booking, and how you found the site (for example a QR code, a link the business shared, a search engine or social app, or typing the address). These records don't include your name, contact details or IP address. So that a booking made later still counts for the right place, your browser remembers how you first found the site for 30 days, in its storage and in one first-party cookie that only our server reads; if you book, how you found the site is saved with your booking. We never sell or share visit data or use it for advertising, so there is nothing for a "do not sell or share" browser signal to switch off.

The sign-up pages and ads

The pages on drifteriq.com where a business learns about DrifterIQ and signs up record anonymous events (which page was opened, which answer was picked, the numbers typed into the savings calculator, whether a price was seen) under a random visit id, without a name, an email address, a postal address, an IP address or the page you came from. When a business signs up after clicking one of our ads, we tell the ad network it came from (Google Ads or Meta) that a sign-up happened, using the click id the network put in the link and a scrambled (hashed) form of the sign-up email, so the network can count the ad as worked. We send no name, no business details and nothing about clients. This is the one case where information leaves DrifterIQ for advertising; it never involves clients, booking sites or anyone's visit to a booking site. To stay out of it, open drifteriq.com directly instead of through an ad, or email contact@drifteriq.com and we exclude your sign-up.

The mobile apps

The DrifterIQ apps for iPhone and Android use the features below only when you turn them on in the app or say yes when your phone asks.

• Push notifications — with your permission, the app registers a notification token with us: a code that lets us reach this phone with the alerts you chose, such as new bookings, changes and payments. Signing out removes it. You can turn alerts off any time in your phone's Settings or under Notification delivery in the app.
• Device identifier — the app sends an identifier for this phone along with the token, so we can tell your phones apart. It is not used for advertising.
• Location — while you are using the app, it uses your location to show where you are on today's route and to start navigation to your next stop. To work out your drive time or the address you are at, the app sends your current position to us, and we look it up with our map services. The app does not read your location when it is closed.
• The live map your clients see — when a business taps Head out for an appointment, the client gets a link to a live map that shows the business's position on the way, after the business has moved a short distance from where it started (so the starting point stays private), with an arrival estimate, until the business arrives or the trip ends. The client sees the position and the route, never the business's other stops. Trip positions are deleted 24 hours after the trip ends. The business's phone sends positions only while the trip is running.
• Camera, microphone and photos — only when you take or choose a picture for a service, a product, your booking site or a bug report. The microphone is used only when you record a video for your booking site.
• App updates — when the app opens, it may download updated app content from our update service. That request carries the app version, your phone's type and system version, and a random device identifier. On Android 11 and later, it also reports when the app last closed because of a crash or because it stopped responding. It carries nothing about you or your business.

The web app asks your browser before it uses your location or camera, and uses them the same way.

Text messaging (SMS)

With your consent, we send text messages on behalf of your Provider. There are two separate categories, each with its own opt-in:

• Appointment messages — booking confirmations, reminders, and status updates for appointments you have scheduled.
• Promotional messages — occasional offers and discounts, such as route-based deals, sent only if you separately opt in.

Message frequency varies based on your appointment activity. Message and data rates may apply. You can cancel at any time by replying STOP to any message, reply HELP for help, or manage your preferences in your customer account settings. Consent to receive text messages is not a condition of purchasing any service.

Mobile number non-sharing

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are used solely to deliver the messages described above on behalf of the Provider you booked with.

How we use information

• To schedule, confirm, and manage your appointments.
• To send the communications you have opted into.
• To send you the app alerts you chose.
• To operate, secure, and improve the DrifterIQ platform.
• To run and improve the routing, scheduling and payment features.
• To comply with legal obligations.

Who we share it with

We do not sell personal information. We share information only with service vendors that help us operate the platform (such as messaging and payment processors), with the Provider you booked with, or as required by law.

Each vendor gets only what it needs for its job:

• Google Cloud and Firebase — hosting, databases, sign-in and push notification delivery.
• Twilio — text messages.
• Resend — email.
• Stripe — card payments and payouts.
• Google Maps and our own routing service — maps, addresses and route directions. They receive addresses and map positions, not names.
• Capgo — app content updates.

Data retention

We retain booking and consent records as long as reasonably necessary for business operations, dispute resolution, and legal compliance, then delete or anonymize them.

Deleting an account. Providers can delete their own account in the app or at app.drifteriq.com; the steps are on our Delete your account page. A team member's login stops at once and is erased after 30 days. When a business owner deletes their account, the business closes and its information is erased after 30 days, except payment records, which we keep for 120 days after closing for refunds and card disputes. Copies in our encrypted backups are overwritten within 14 weeks of the erase.

A client's login outlives a business. A client's DrifterIQ account can book with several businesses. When a business closes its account, the client's login and their bookings with other businesses stay; only that business's records about the client are erased on its day 30.

Your choices

You may opt out of promotional messages at any time without affecting appointment messages, and vice versa. To request access to or deletion of your information, contact us or ask your Provider. Providers can delete their own account in the app; see Delete your account.

Notification, location, camera, microphone and photo permissions live in your phone's Settings, and you can change them any time. If you signed in with Google, Microsoft or Apple, you can remove DrifterIQ's connection in that account's settings.

Your rights

Whoever you are, a business or a client, you can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing contact@drifteriq.com from the address on your account (or by asking the business you booked with, who can do most of it in the app). We answer within 30 days and check that the request is yours. We do not sell personal information and do not use it for advertising across other companies' sites, so a browser's "do not track" or "do not sell or share" signal has nothing to switch off on booking sites; the one advertising signal we send is described above under "The sign-up pages and ads". Residents of states with privacy laws have the rights those laws give, and we honor them the same way.

Children

DrifterIQ is made for businesses and their adult customers. It is not directed at children under 13, and we do not knowingly collect their information. If you think a child has given us information, contact us and we will delete it.

Security

Your information travels encrypted (HTTPS) and is stored on Google Cloud. No security method is perfect, so we also work to limit what we keep.

If something goes wrong. If we learn that personal information was accessed or taken without permission, we tell the businesses whose clients are affected promptly with what we know, we tell affected people and the authorities within the time the law sets (in Arizona, 45 days), and we say what we are doing about it.

Changes to this policy

When we change this policy, we post the new date at the top of this page. If a change is significant, we also announce it in the app.

Contact

Questions about this policy: contact@drifteriq.com